IT Service Management

End to end service management.

SPIDYA IT Service Management (SM)

SPIDYA Software helps you organize your IT business processes. With easy setup and ancillary data management tools, you can quickly manage your IT processes.

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Reporting
Easy ITSM & KPI reporting with customizable reporting interfaces
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Customization
The design tool enables customization without any need for coding knowledge
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Integration
Quick integration via web services & SPIDYA connector
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ITSM
Easy and quick usage with standart ITSM business processes
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SPIDYA IT Service Management software provides a customizable environment with easy-to-use workflow and form management tools, which improves your IT business processes with a structure consistent with ITIL standards.

Practical interfaces allow quick and easy user access. The web-enabled, media independent design enables users to access applications to quickly and securely access applications from smartphones, tablets and browser-backed devices.

The web interface, with its simplified design is implemented in a simple, user-friendly way.

Helps increase customer support by saving time with tools to help aggregate service requests from multiple channels. The service offers accurate point-to-point and rapid addressing with content enriched with a catalog and an integrated business management tool.

Approve
Quicken your business processes with mobile approval realtime integrated with notification mechanism
Navigation
Integrated GPS enables real-time location notification
Attachment
Easy attach photos and document to entries
Reporting
Quick access to reporting interfaces and customized mobile report building ability
Barcode
Quick problem notification via barcode reader integradted with the camera
Android & IOS
Android & IOS based mobile application
Customizable
Customizable mobile interfaces
Notification
Task follow up and updating when out of office
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Create a Plan

You can start using ITSM modules by selecting the package that best suits you.

PRIME
Help Desk
Knowledge Management
HelpDesk Reports

Professional
HelpDesk
Incident Management
Knowledge Management
SLA
Purchase & Contract
Asset & Configuration
OLA Reporting

Enterprise
HelpDesk
Incident Management
Request Management
ITSM Reports
Service Catalog
Asset & Configuration
Change Management
Problem Management
OLA Reporting
SLA